Arcserve licensed products are traditionally made available with either 1 year or 3 years of maintenance and technical support. Availability and terms will vary by region.

“Enterprise” maintenance provides 24×7 support for severity one issues and business hours support for other severity issues along with Chat and Support Online access. Enterprise maintenance can be purchased with product license for terms of 1 year or 3 years in all regions.

“Value” maintenance provides business hours support ONLY for all severity issues along with Chat. Value maintenance can be purchased with product license for terms of 1 year and 3 years and is available only in the EMEA and is not offered for all products.